Refund policy

We want you to be happy with your order. You have 14 days from the day your item is delivered to request a return.

To be eligible, the item must be unused, in the condition you received it, with any tags attached and in its original packaging. Please keep your order number or proof of purchase.

To start a return, email us at support@komorehome.com with your order number and the item you would like to return. We will reply within two business days with instructions and a return address. Items sent back without requesting a return first cannot be accepted.

Return shipping
If the item is faulty, damaged, or not what you ordered, we cover the cost of return shipping. If you are returning an item because you changed your mind, the return shipping cost is yours.

Damaged or incorrect items
Please check your order when it arrives. If anything is damaged, defective, or incorrect, email us within 14 days of delivery with photographs of the item and the packaging and we will arrange a replacement or a full refund, including shipping.

Items we cannot accept back
For hygiene reasons we cannot accept returns on bedding, towels, bath mats, bath rugs or pillows once they have been opened or used, unless the item is faulty. Gift cards are non-returnable. Everything else in our range can be returned under this policy.

Exchanges
The quickest way to get the item you want is to return the one you have and place a new order once your return is accepted.

Refunds
We will let you know once we have received and inspected your return, usually within three business days of it reaching us. If approved, we refund your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we approved your refund and you have not seen it, email us at support@komorehome.com.

Order cancellations
If you need to cancel, email us as soon as possible. We can usually cancel an order that has not yet been dispatched and refund you in full.